What happens to a deleted user's envelopes and verifications?

When a team member leaves your organisation or their access is no longer required, it's important to know what happens to the envelopes and identity verifications they've created.

With SignedX, you never lose visibility or control — even if a user is deactivated or removed.

Your data always stays in your organisation

Deactivating a user does not delete any of their work.

All envelopes, identity verifications, audit trails, and activity logs remain securely stored in your organisation's account.

This includes:

• In-progress envelopes — These continue without interruption. Recipients can still sign, and you can still manage or monitor them.
• In-progress identity verifications — These remain active and can be completed as normal.
• Completed envelopes and verifications — Nothing changes — the history, documents, and status remain exactly as they were.

SignedX will still send an email to the deactivated user because they were the ones who initiated the request originally. The expectation from SignedX here is that when a team member is deactivated because they have left your organisation, their inbox will continue to be monitored for a period of time.

SignedX keeps your organisation's data intact, ensuring business continuity even when team members come and go.

You always keep visibility

Even after a team member is deactivated, you maintain full transparency over the envelopes and verifications they've sent.

You will still be able to:

• View who created or sent an envelope
• See their name in audit logs and activity history
• Track their documents and signing activity, exactly as before

No information is lost, and your compliance trail remains complete.

Filter by deactivated team members

If you need to review or manage documents previously handled by a former team member, SignedX makes this easy.

You can filter your dashboard by deactivated team members to quickly surface:

• Envelopes they created
• Identity verifications they initiated
• Any outstanding actions still in progress

This helps you maintain oversight and seamlessly reassign or follow up on anything left unfinished.

Even as your team changes, SignedX ensures your organisation's data, audit history, and workflows remain fully preserved — so you can continue working with confidence and clarity.