SignedXUpdate Your Account Name and Email Address
Keep your display name, email, and time zone accurate so recipients and notifications stay correct.
Maintaining current account information helps ensure customers trust your communications and that notifications display correctly. Your account name appears on envelopes and emails sent on your behalf, while your email address is used for login and critical account alerts.
What this does and why it matters
- Full name — displayed when you send envelopes; helps recipients identify the sender. Use the name you want clients to recognise.
- Email address — your login credential and receipt point for important account messages. Changes require confirmation at the new address before activation.
- Contact number — included in your organisation's contact details and for phone-based communications.
- Time zone — determines how dates and times are displayed and recorded (such as signature timestamps). Select your local zone for accurate timestamp matching.
How to update your details
Click the user icon in the top right corner of the dashboard and select My account.
In the Your account section, modify any of these fields: full name, email address, contact number, and time zone.
If the email field appears disabled, your organisation or sign-in method likely controls it — contact your administrator for assistance.
When you change your email address
Email changes are not immediate. After clicking Save changes:
- A confirmation email is sent to your new address.
- You must open that email and click the confirmation link to complete the change.
- Until confirmed, your old email remains your login address and the new one displays as "pending".
This protects your account from unauthorised modifications.
Cancelling a pending email change
If you reconsider before confirming, the account page displays your pending email address with a cancellation option. Use that link to cancel, then repeat the process if needed.
Troubleshooting
- I didn't receive the confirmation email. Check spam/junk folders and email filters. If still missing, cancel the pending change on the account page and retry with the correct address.
- The email field is greyed out / disabled. This occurs when your account is managed by your organisation or uses centralised sign-on. Contact your administrator.
- I clicked the confirmation link but I'm still not signed in with the new address. Verify you completed the confirmation link in the email. If issues persist, contact support at support@signedx.com.au.