SignedXEmail History
Track every email sent from your SignedX account with full visibility over delivery, opens, clicks, and failures.
The Email History feature in settings gives you a detailed view of all emails sent from your organisation's SignedX account. It's a powerful tool for monitoring recipient engagement, troubleshooting delivery issues, and ensuring important documents reach the right people.
With just a glance, you can see whether an email was:
- Successfully delivered
- Opened by the recipient
- Clicked, such as selecting "Review documents"
- Failed or bounced due to delivery issues
This level of transparency helps you quickly identify problems and take action when needed.
Accessing Email History
To get started:
You'll see a chronological list of client email addresses, each showing:
- The status of the email (Delivered or Failed)
- The timestamp of when it was sent
- The envelope associated with the email
View Detailed Email Activity
For deeper insights:
In the detailed view, you can see:
- Delivery confirmation
- Open events
- Click activity
- Failure reasons (if applicable)
- A full timeline showing exactly what happened and when
This helps you quickly understand whether the recipient interacted with the email or if an issue prevented delivery.
Search for a Specific Recipient
Use the Search bar to locate emails sent to a specific address. Just type the email address and press Enter.
Filter Your Email Records
Use the Filters dropdown to refine the results by:
- Status: Delivered or Failed
- Date range: Using From Date and To Date fields
Filtering helps you easily track performance over time or investigate issues within a specific period.
Email History provides clear, actionable insight into your email communication — ensuring your team always knows what happened, when, and why. If you spot repeated failures or bounces, consider checking the email address or reaching out to the recipient.