Email Notifications

SignedX provides flexible email notification settings so you can stay up to date with every stage of your envelope activity. Whether you want alerts about recipient actions, delivery issues, or completed documents, you can tailor your preferences to suit your workflow.

To manage your notification settings, go to Settings → Email notifications.

Branding Options

At the top of the page, you'll find an option to decide whether sender-facing notifications use your organisation's branding.

By default, SignedX uses SignedX branding for internal notifications — such as completion emails sent to you as the sender.

This helps you easily distinguish between:

• Internal system notifications (e.g. completion, failure, or decline alerts) — These appear with SignedX branding, making them instantly recognisable as system-generated.
• Client-facing signing emails — These use your organisation's branding, maintaining a polished and consistent experience for your recipients.

We recommend leaving this setting as-is to maintain clear separation between system messages and branded client communication. However, you can enable branded internal notifications at any time by toggling the option.

Recipient Event Notifications

SignedX allows you to receive alerts when important events take place. You can toggle notifications for:

• When a recipient opens an envelope
• When a recipient signs an envelope
• When a recipient declines to sign
• When an email fails to deliver
• When an SMS fails to deliver

These notifications help you act quickly when something requires follow-up or attention.

Email Attachment Options

You can customise how completed documents are delivered to both senders and recipients. Options include:

• Automatically sending signed documents as attachments to all parties
• Attaching the Certificate of Completion on completion
• Sending multiple documents as a ZIP file when an envelope contains more than one
• Using the original document filename instead of the envelope name when there is only one document
• Adding a "- Signed" suffix to attachment filenames
• Sending a single combined file containing all documents + certificate

These settings allow you to create a delivery experience that aligns with your industry requirements and internal processes.

Global Email Notifications

If your organisation needs centralised visibility over all completed envelopes, you can register a global email address to receive copies of every completed envelope sent by any team member.

To set this up:

This is ideal for:

• Compliance teams
• Back-office administrators
• Shared departmental inboxes
• Organisations needing archive copies of all signed documents

Saving Your Settings

After selecting the notification and attachment preferences that best suit your needs, click Save changes to apply them.

Email notifications give you the visibility you need to monitor document progress, follow up efficiently, and keep your signing workflows running smoothly. With SignedX, you stay informed every step of the way.